At Ivy, we understand the importance of trust and satisfaction in our services. Our refund policy is designed to ensure fairness and transparency in every interaction.
Refund Eligibility
Billing Errors: In cases of incorrect billing, we provide a full and prompt refund.
Service Quality: If our answer does not meet your expectations, please contact our customer service. Refunds for dissatisfaction are considered on a case-by-case basis.
Non-Delivery: If for any reason we are unable to provide an answer to your question, a full refund will be issued.
Process for Requesting a Refund
Contact Us: Reach out to our customer service team via email at info@oandgaccounting.com or call us at 918-928-5810.
Provide Details: Explain the reason for your refund request, providing any relevant details.
Review: Our team will review your request and respond promptly.
Chargeback Policy
Direct Resolution Encouraged: We urge customers to contact us directly for any billing concerns before initiating a chargeback with their bank.
Consequences of Chargebacks: Unjustified chargebacks may be contested and could result in account suspension or termination.
Security of Payments
Trusted Platforms: Payments are processed securely through Stripe or PayPal, offering you safety and peace of mind.
Data Protection: We adhere to stringent security standards to protect your transaction details.
Billing Transparency
Upfront Pricing: All charges are communicated clearly before you use our service, with a flat fee of $39.99 per question and no hidden costs.
Pay for What You Ask: Our pay-per-question model ensures you only pay for the services you need, with no recurring charges.
Dedicated to Fairness and Quality Our refund policy is part of our commitment to provide fair, honest, and ethical services. Your satisfaction and trust are paramount to us. We strive to address any issues swiftly and equitably, ensuring a positive experience with Ivy.
If you are interested in our services or have any questions, we would love the chance to speak with you. Please feel free to click on any of our experts here to request for a meeting or proposal.
Welcome to Expert Tax Advice at Ivy – Please Review and Approve Our Service Terms
Dear Valued Client,
Welcome to Ivy, where expert tax, accounting, and social security advice is at your fingertips. I'm Alex Oware, CPA ready to assist you with your queries.
Your Requested Service: You are about to engage in a personalized consultation for your tax-related questions.
Billing Confirmation: The charge for this service is $39.99. This fee covers your initial query and all related follow-up questions within the same thread, ensuring you receive thorough and comprehensive assistance for one transparent price.
Additional Resources for Your Convenience:
FAQs: Find quick answers to common questions.
Refund Policy: Understand our commitment to your satisfaction.
Terms and Conditions: Familiarize yourself with our service agreement.
Privacy Policy: Be assured that your information is securely handled.
Payment Security: Rest assured, all payments are processed securely through Stripe or PayPal, offering you both convenience and safety.
Contact Us: For any immediate assistance, you can contact us at info@oandgaccounting.com or call 918-928-5810.
Thank you for choosing Ivy for your tax advisory needs. We are committed to providing you with reliable, expert guidance tailored to your unique situation.
Best regards,
Alex Oware, CPA
Ivy Tax Advisory Expert
