Refund Policy at Ivy

Our Commitment to Your Satisfaction

At Ivy, we understand the importance of trust and satisfaction in our services. Our refund policy is designed to ensure fairness and transparency in every interaction.

Refund Eligibility
  • Billing Errors: In cases of incorrect billing, we provide a full and prompt refund.
  • Service Quality: If our answer does not meet your expectations, please contact our customer service. Refunds for dissatisfaction are considered on a case-by-case basis.
  • Non-Delivery: If for any reason we are unable to provide an answer to your question, a full refund will be issued.
Process for Requesting a Refund
  • Contact Us: Reach out to our customer service team via email at or call us at 918-928-5810.
  • Provide Details: Explain the reason for your refund request, providing any relevant details.
  • Review: Our team will review your request and respond promptly.
Chargeback Policy
  • Direct Resolution Encouraged: We urge customers to contact us directly for any billing concerns before initiating a chargeback with their bank.
  • Consequences of Chargebacks: Unjustified chargebacks may be contested and could result in account suspension or termination.
Security of Payments
  • Trusted Platforms: Payments are processed securely through Stripe or PayPal, offering you safety and peace of mind.
  • Data Protection: We adhere to stringent security standards to protect your transaction details.
Billing Transparency
  • Upfront Pricing: All charges are communicated clearly before you use our service, with a flat fee of $39.99 per question and no hidden costs.
  • Pay for What You Ask: Our pay-per-question model ensures you only pay for the services you need, with no recurring charges.

Dedicated to Fairness and Quality Our refund policy is part of our commitment to provide fair, honest, and ethical services. Your satisfaction and trust are paramount to us. We strive to address any issues swiftly and equitably, ensuring a positive experience with Ivy.

If you are interested in our services or have any questions, we would love the chance to speak with you. Please feel free to click on any of our experts here to request for a meeting or proposal.