Terms and Conditions at Ivy

Welcome to Ivy’s Terms of Service

These terms govern your use of Ivy’s tax, accounting, and social security advisory services. By accessing our services, you agree to these terms, which may be updated periodically.

1. User Agreement
  • Acceptance: Using our services implies agreement with these terms.
  • Changes: We may modify these terms, with notice provided to users.
2. Service Scope
  • Services Offered: Expert answers in U.S. taxes, finance, international tax, and more.
  • Purpose: Designed for direct answers to specific questions, not for extended dialogue.
  • Limitations: Service is for personal, non-commercial use.
3. Expertise
  • Qualified Professionals: Answers are provided by licensed CPAs, approved for IRS representation.
  • Reliability: Experts have extensive education and experience.
4. Fee Structure
  • Pricing: A one-time fee of $39.99 per question/thread, with no hidden charges.
  • Inclusions: Fee covers all inquiries in a single thread related to the same topic.
  • Payment Security: Payments are securely processed via Stripe or PayPal.
5. Use of Service
  • Responsibility: Users are responsible for the accuracy of information provided and reliance on answers received.
  • Prohibited Use: Misuse, abuse, or harassment of experts or other users is strictly forbidden.
6. Cancellation and Modification
  • Flexibility: Users can cancel or modify service requests.
  • Non-refundable: Once an answer is provided, fees are non-refundable except in cases of billing error or service quality issues.
7. Privacy and Data Protection
  • Data Collection: We collect necessary information like name, email, and payment details.
  • Usage: Data is used for service provision and improvement.
  • Protection: Robust measures protect data from unauthorized access.
  • User Rights: Users can access, request deletion, or opt out of promotional communications.
8. Refund and Chargeback Policies
  • Refunds: Case-by-case consideration for dissatisfaction and billing errors.
  • Chargebacks: Direct contact for billing issues encouraged before bank chargebacks.
9. Service Benefits
  • Access to Experts: Available 24/7 for accurate, timely answers.
  • No Hidden Fees: Transparent fee structure.
  • Premium Services: Available for complex inquiries at transparent, agreed-upon rates.
10. Commitment to Fairness
  • Customer-Centric Service: Dedicated to swift, fair issue resolution.
  • Transparency and Communication: Clear policies, charges, and services.
Contact Us For any queries or assistance:

By using Ivy, you acknowledge and agree to these terms, ensuring a fair and effective experience for all users. We’re here to offer reliable, expert tax advice in a user-friendly environment.

If you are interested in our services or have any questions, we would love the chance to speak with you. Please feel free to click on any of our experts here to request for a meeting or proposal.